Technical Support Engineer - VCF @ VMware

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Technical Support Engineer - VCF

VMware
5 - 10 years
Kalyani
2 months ago
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Job Description

Key Responsibilities Skills:

As a Level 3 Technical Support Engineer in the VCF Division, you ll be responsible for resolving customer technical issues, ensuring a seamless support experience. The ideal candidate will be motivated, eager to learn, possess strong customer service skills, and embrace challenges.

In this role, you will:

Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools.
Partner with engineering, field teams, and technical experts to resolve issues, improving the customer experience.
Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences.
Engage with customers to provide world-class support and resolve queries efficiently.

You ll be empowered to develop your skills in communication, technical expertise, time and queue management, and applied logic.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: VMware
Location(s): Kalyani

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Keyskills: VMware VSphere Product portfolio Manager Technology Customer service Customer experience Research Virtualization Technical support

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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