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Senior Process Executive-Mapping @ Cognizant

Home > Voice / Blended

 Senior Process Executive-Mapping

Job Description

Roles and Responsibilities

  • Map customer service requests on Google My Maps platform.
  • Create POIs (Points of Interest) for various services offered by the bank.
  • Utilize GIS tools to analyze data and optimize map layouts.
  • Collaborate with internal teams to ensure accurate mapping of branches, ATMs, and other locations.
  • Provide excellent voice support through phone calls to customers.

Desired Candidate Profile

  • 1-5 years of experience in chat process, email process, gis, google maps, mapping, or related fields.
  • Strong understanding of banking industry operations and processes.
  • Excellent communication skills with ability to work effectively in a fast-paced environment.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills:   Mapping Email Process Chat Process GIS Google Maps POI Map Voice

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Cognizant

Company DetailsCognizant Technologies Ltd