Seo Expert
- Cognizant
- 1 - 6 years
- Bengaluru
- 1 month ago
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Job Description
Responsibilities:
- Through community and social media, but also in person building relationships with community
contributors (Product Experts) to provide a delightful self-help experience and support that scales
- Manage International Communities in designated languages, including: recruiting new experts,
regularly engaging with current experts, managing experts statuses, share appropriate comms and
product info, help preparing annual events for community experts
- Checking quality of localization of Webmaster/ Community Support content to be published on relevant
local channels (Blogger, Twitter)
- Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the
communities.
- Troubleshoot community experts escalations and issues qualifying for direct support.
- Proactively monitor communities to identify trending issues or threads suitable for direct support.
- Identify top user issues and relevant insights for your market and communicate those to the regional
PSM.
- Perform user feedback deep dive on specific market/language upon request.
- Be accountable for individual performance
- Be involved and offer suggestions on possible future team improvements
- Work closely with the other team members to meet client goals
Requirements:
- Graduation in any discipline; newly graduated candidates will also be considered.
- Communication skills, willingness to talk and to engage with people
- Bilingual with excellent level on the market support language (Native)
- Good command in English language (C2 level)
- Relevant experience in website/online content creation/management
- Exceptional analytical and structured problem-solving capabilities
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO),
Developer Relations, Technical Communications and/or Web Development
- Willingness to travel (1-4 times per year) and to present/talk on client events
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues
- Enthusiastic & self motivated with Can do! attitude
- Excellent communication skills (both verbal & written)
- Flexibility and adaptability to a changing and fast paced working environment
- Long-term engagement (minimum 1 year)
- Ability to interpret and assimilate information
- Proactive and well organized with a track record of success in a team environment
- Good understanding on working with targets and meeting/exceeding client expectation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Marketing & Communication,
Role Category: Digital Marketing
Role: SEO
Employement Type: Full time
Contact Details:
Company: CognizantLocation(s): Bengaluru
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Keyskills: Webmaster Tools Customer Experience seo JAVA HTML SQL
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