Key Responsibilities and Accountabilities:
- Contacting potential customers by phone to sell products/services.
- Meeting daily/weekly/monthly sales targets set by the company.
- Maintaining a high level of call productivity and quality by making a targeted number of calls per day and following up with potential customers.
- Building and maintaining long-term relationships with customers by providing excellent customer service and resolving any customer complaints or queries promptly.
- Accurately and timely recording of customer interactions and sales in the company's CRM software.
- Meeting or exceeding individual performance metrics such as conversion rate, average handle time, and customer satisfaction score.
- Continuously improving product knowledge and understanding of the company's value proposition to provide better recommendations and increase sales revenue.
- Highly motivated and target-driven.
- Positive attitude and ability to work well in a team.
- Self-starter with the ability to work independently.
- Strong work ethic and integrity.
- Ability to handle rejection and bounce back quickly.
Employement Category:Employement Type:
Education / Training Role Category:
Customer Service (Domestic) Functional Area:
customer service operations