Customer Service Executive @ IGT Solutions

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Customer Service Executive

IGT Solutions
0 - 4 years
Delhi, NCR
12 months ago
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Job Description

Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently.
- Provide accurate information about banking products and services.
- Process transactions and maintain customer records.
- Ensure compliance with banking regulations and policies.
- Deliver excellent customer service and enhance customer satisfaction.
- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience
- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences
Requirements:
- Minimum Bachelor's degree/ Graduation must(NO BTECH AND BCA)
- Prior experience in customer service or banking is preferred.
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Basic computer skills.
-24*7 shift and Day shift for female employeeBenefits:
- Transport facility (Odd hours)
- Comprehensive training and development programs.
- Opportunities for career growth and advancement and other employee benefits.
- We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Delhi, NCR

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Keyskills: Bpo Customer Service Domestic Voice Process Email Process Banking Process Upselling Credit Cards

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₹ 1-3 Lacs P.A

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...

Customer Service Executive @ IGT Solutions

Home > Voice / Blended