Senior Manager - Mumbai Suburbs,Mumbai - Kotak
- Kotak Life Insurance
- 5 - 7 years
- Mumbai
- 9 months ago
- Email to a friend
- Report this job
Job Description
Hello!!
Greeting from Kotak Life Insurance!
Kotak Life is hiring for Policy Servicing, Alterations.
Location - Goregaon (Mumbai)
Interested candidates can share their resume at "kl*************r@ko**k.com" with the subject line "Policy Servicing, Alterations".
Contact Person: 9082323*** (Khushbu Magar)
JOB DESCRIPTION
POSITION: L4
DESIGNATION: Sr Manager
DEPARTMENT: CPC
SUB DEPARTMENT: Policy Servicing, Alterations
OBJECTIVE OF THE ROLE
- ETE handling for alteration requests received at PS.
- Analysis of the activity done by the vendor and accordingly process the requests
- Co ordinate with multiple stake holders for processing requests
- Identify gaps in processes and build controls and take up projects
- Prepare MIS and reports
- Audit data preparation and closing the findings
- Managing NPS for PS.
KEY RESPONSIBILITIES
Alteration TAT
Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit.
Identifying pain areas in the current processes & build controls & also take up for system development.
Complying with Regulations, Laws as applicable, complying with all internal policies processes as applicable, Complying with accepted best practices.
Accuracy of Deliverables of the Department - Customer and Financial Transactions.
Completion of minor task allotted and driving strategies.
Elimination, automation & outsourcing of activities.
Risk identification and implement mitigation measures along with driving projects for ETE closure.
Monitoring servicing NPS and taking appropriate measures to ensure the NPS score is as per target given.
Other skill set:
- Sound Knowledge of computer and systems
- Data management skill
- Capability of analytical skills
- Good communication skills
- Email skills
Job Classification
Industry: InsuranceFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Post Graduation Not Required, Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: Kotak Life InsuranceLocation(s): Mumbai
Keyskills: Policy Servicing TAT Net Promoter Score Data Analytics
Similar positions
Kotak Life Insurance
Kotak Life has bought back its stake from Old Mutual and is no longer in a joint venture, thus making us a 100% owned subsidiary of Kotak Mahindra Bank Ltd. Kotak Mahindra Life Insurance Company Ltd (Formerly known as Kotak Mahindra Old Mutual Life Insurance Ltd.) is a 100% owned subsidiary of Kotak...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
