*Tech Mahindra LTD_ Mumbai _ Hiring Quality Analyst*
Job Responsibilities- (Quality Analyst)
Should have 1 year of experience as a QA with any BPO.
1. Candidates must conduct audits as per defined guidelines and sampling for transaction monitoring.
2. Only candidate from international background can apply.
3. To create and publish regular audit reports with management.
4. To drive process improvement initiatives.
5. Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports.
Knowledge, Skills and abilities-
Desired Candidate Profile-
Salary- Best in Industry
Kindly Contact- Mayuresh J - 8830743***( WhatsApp/Call)
Email ID - MJ*******1@Te*********a.com
Keyskills: 7QC Tools Call Monitoring Call Audit QC Tools domestic bpo Banking Financial Services Coaching Refreshers Calibration TNI Banking QC Feedback Quality Analysis
Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.