Specialist, Network Operations - Noida @ Fiserv

• As a Network Professional, you will be a part of the Fiserv s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users

• Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP
• A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process
• The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 5:30 am to 5:30 pm (IST) shift
• The role requires to work weekend also as we are in 365x12x7 support model

What you will do:

• Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues.
• You will work on different network, FW and LB platforms like Nexus, Arista, versa,F5,Palo etc
• Deep dive into complex ongoing issues and provide inputs to fast track the resolution.
• Will jump on technical bridge calls and gather the information needed to investigate the high sev issues.
• Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements.
• Work with different vendors- for circuit issues like ATT,Lumen,Verizon,Park plaza,TATA,Airtel etc
• Diagnose, troubleshoot, and escalate Network issues in a timely manner.
• Participate in automation initiatives to achieve operational maturity
• Maintain and enhance current client environment configuration
• Provide mentorship and guidance to fellow engineers.
• Implement and maintain systems security measures
• Assist customers both internal and external with connectivity problems as they relate to the network.
• Use the principles of Incident Management, change management, problem management ,monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure
• Participate in special project teams, representing network operations on new products designs and implementations. Develop network support structure and process for new BU implementations.

What you will need to have:

A successful Network Professional Engineer will possess the following key skills/behaviors:

• Thorough understanding of LAN/WAN technology and protocols including but not limited to BGP, EIGRP, HTTP, FTP, TCP, and Spanning Tree.
• Experience in troubleshooting SDWAN technologies
• Experience configuring and independent troubleshooting of Cisco Switches and Routers.
• Experience with troubleshooting WAN and LAN connectivity issues.
• Knowledge of BGPEIGRP is necessary.
• Knowledge of load balancing concepts is required. Specific knowledge of F5/Citrix Load balancers.
• Working knowledge of CheckPoint/Juniper /Palo Alto Firewalls is a plus.
• Proficiency in Cisco routers and switches, Microsoft Office Applications and Visio Diagramming.
• Excellent oral, written, analytical skills.
• Accumen to assist client in testing new implementations, new product access, and DR testing.
• Knack of providing Top Notch network Skills combined with excellent troubleshooting
• Manage incidents through to resolution to include: coordinate and test with vendors and customers, internal communication and escalation, and follow-up/documentation of the troubleshooting performed
• Ability to communicate with Business unit management and/or their clients disseminating information relevant to the client in a clear and concise manner.
• Resolve incidents deal with difficult situations, bringing professionalism and tact during stressful circumstances, while representing the team with quality.
• Participates in Problems reviews, bridge calls and meetings.
• Performs network changes.
• Assists with Maintenance Windows as needed.
• 3-4 years of experience with Network, Security and LB.

What would be great to have:

• Willingness and capability to quickly learn new technologies required for accomplishing Operational goals
• Extensive troubleshooting and analytical thinking skills
• Capable of exercising discretion and independent judgment
• Scripting skills: Python for automation