Senior Manager, Order Management-LIF019410 Job
- Genpact
- 5 to 9 Yrs
- Noida, Gurugram
- 8 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of SM, Order Management Youre responsible for Order Management in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution. Responsibilities Ensure successful Transition of work in initial phase of engagement, and then quickly stabilise operations. Deliver on SLAs and other dedications made to clients. Ensure right people management. Build a phenomenal people connect with team. Implement tools embedded into the solution for successfully transforming processes. Drive operational levers to ensure financial commitments are met. Qualifications Minimum qualifications Graduate (any stream) Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model. Consistent record of leading a team of 30+ FTE in an outsourced environment Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients. Preferred Qualifications Exposure to SAP desirable Passport ready willing to travel Job Senior Manager Primary Location India-Noida Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Dec 26, 2024, 4:43:20 PM Unposting Date Jan 26, 2025, 12:29:00 PM Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Manager, Order Management-LIF019410 JobContact Details:
Company: GenpactLocation(s): Noida, Gurugram+ View Contact
Keyskills: Order Management Contract Management Client Handling Team Management Communication Skills SAP Billing Invoicing
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