Channel Development Manager Job in Mahindra
- Oracle
- 8 to 12 Yrs
- Kolkata
- 3 months ago
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Job Description
- Responsibilities & Key Deliverables Establish Channel Network for Sales, Service and Spares in the Zone which will meet customer expectations in terms of reach, technical assistance and training of the operators.Implementation of Sales process and Service delivery process through Zonal/Area Team for New Dealerships in their respective Zones.Implementation of Dealer Operating Standards and compliance for Sales and Service Infrastructure.Implementation of Centralized Dealer Management Systems (DMS) and deployment of other IT platforms.Ensure implementation and certification of dealerships as per MNAL Operating Standards (MOS.Coordinate with Zonal team for process and systems Training in their respective Zones.Coordinate with Zonal / Area Team for successful implementation of Sales and Service Policies of MNAL.Provide support to Zonal team / Channel for resolution of Dealer concerns and improve Dealer Satisfaction with MNAL.Identify job competency needs of various departmental heads of dealership.Have insight of measuring CSI, SSI.Guiding dealers in Making business plans and achieving targets.Developing Product and Sales training modules for Dealer sales and service team and successful rollout of training modules in tie up with professional agencies.Keep a track of the dealership infrastructure development as per the plan.Strengthen the dealer appointment process.Ensure dealer administration -policies and territory infringement etc.Ensure smooth dealer operations -working capital, tie up with financiers, marketing activities support, etc.Planning for dealer communications.Implement dealer performance audit and rewards program.Deploy dealer infra norms -Corporate Identity Standards.Complete planning, deployment and sustaining the CRM initiatives.Implementation of CRM systems at the dealerships to ensure speedy and effective complaint/feedback management.Creating CRM schemes for the different value segment of the customers Preferred Industries Education Qualification MBA; Bachelors of Technology; Bachelor of Engineering General Experience Minimum experience of 8-12 years is required in related domain Critical Experience System Generated Core Skills Change Management Channel Strategy Consumer Focus Manpower Management Dealer Relationship Management Statutory Compliance Financial Management Market Acumen Sales Support Territory Coverage Optimization Capability Building System Generated Secondary Skills Job Segment: Engineer, Engineering,
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto Ancillaries
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Channel Development Manager Job in Mahindra
Contact Details:
Company: Mahindra Last MileLocation(s): Kolkata
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Keyskills: Change Management Channel Strategy Manpower Management Statutory Compliance Financial Management Sales Support Capability Building
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