Job Vacancy For Customer Support For an MNC
- Randstad
- 0 - 2 years
- Kolkata
- 10 months ago
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Job Description
- Note
- Openings for both Voice and Non-Voice Process
Job Role and Responsibility:
Role involves working Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query /
Concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for
Process via different tools. Working as part of a team to consistently deliver good customer experience /
Satisfaction and operational targets including quality measures.
Key Responsibilities
- To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect
Customer satisfaction and share best practice within the team and across Digital Care teams
Roles and Responsibilities
To resolve the queries / concerns being raised by the customer promptly and accurately in line with the
agreed SLAs. The work will be allocated in the queue in the form of Chat, back office or Voice work wherein an
individual will be responsible to resolve the concerns / queries raised or have to provide accurate information
to the customer
Please ping your resume to my email -id or whatsapp me your resume on 6305748***.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Other
Role: Other
Employement Type: Contract
Education
Under Graduation: Any GraduatePost Graduation: M.Tech in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: RandstadLocation(s): Kolkata
Keyskills: International Voice Process voice process International Call Center International Non Voice customer service International Voice International Process International Chat Process customer support
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