Operations Executive - Contractual - Gurgaon
- Cleartrip
- 2 - 5 years
- Noida, Gurugram
- 10 months ago
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Job Description
Job Responsibility
- Responsible for inbound and outbound calls and assisting guests with their queries within the defined TAT.
- Responsible for responding to guest emails and feedback as per the agreed TATs.
- Responsible for executing, clearing of the backend cases / queues and processing failure requests etc.
- Responsible for maintaining a good relationship with our frequent bookers Passengers and Travel co- ordinator teams.
- Responsible for adhering to set SLAs 100% of the time.
- Responsible for escalating the call in a timely manner to ensure the customer is heard at all levels.
- Responsible for sorting day to day queries, for timely ticket cancellation / re-issuance/ issuance with the highest level of customer service via telephone and email.
- Responsible for ensuring the highest level of Telephone and Email Etiquettes.
- Responsible for co-create process guidance to the Team Leaders if and where required. Update reports on a daily basis for the team leader/ manager.
- Responsible for identifying areas of opportunity for automation and coordination with our team leader to ensure it is documented and sent out for the Cleartrip team for execution.
- Responsible for working closely with internal teams and departments to resolve customer issues as per the defines TAT.
- Responsible for assisting team leaders / managers with the development process. improvement , analysis of effective methods to improve the usual and efficiency levels of the team / process.
- Responsible for identifying clients needs and suggesting suitable travel options.
Min - Qualification - Graduation , Diploma in Travel and Tourism / IATA Certified.
Industry experience - Travel Industry ( OTA's, B2B/B2C consolidators , Airlines ) Main Skills;Knowledge of GDS systems, excellent team worker with good communication skills, experience in B2B (Agency or Corporate) client management.
Job Classification
Industry: Travel & TourismFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Contract
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM
Doctorate: Other Doctorate
Contact Details:
Company: CleartripLocation(s): Noida, Gurugram
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Cleartrip
Launched in July 2006, Cleartrip ushers in a refreshingly simple approach to travel, by offering its customers the single most comprehensive travel experience through its award winning Mobile and Desktop solutions. Through its intuitive products, coupled with the largest selection of flights and hot...
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