Data Services Team Manager-vt- Ggn - Gurgaon
- Client Sampoorna
- 8 - 12 years
- Noida, Gurugram
- 10 months ago
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Job Description
Data Services Team Manager-VT- GGN - J47040Provides 24x7 coverage via a team of 20-30 L2/L3 senior engineers across data technologies for customer operations, maintaining the integrity of the live environment to prevent loss of availability to mission critical business and Government services and minimise the consequential impact .
Adhered to Security Policy and Compliance, including patching and remediating all devices to protect the customers. Will be accountable for ensuring the patching role out is within the SLA of each customer, along with ensuring zero downtime is incurred during the implementation process. This will include negotioation with clients as to when implementations can take place
Responsible for the Management of the Team, ensuring the engagement of the team is of a high level.
Responsible for ensuring the teams training and development plans support the individuals requirements and the teams by ensuring there are no single points of failure and there is adequate cover at all times for their activities
Responsible for the creation and maintenance of the team objectives & KPIs ensure they are measureable and meaningful.
Working with the rest of the Technical Service management team to deliver key objectives in line with the EMS (Environmental Management System), performance scorecard
Work jointly with the Technical Services management team and wider EMS leadership team to deliver transformation programme efficiencies and objectives
Responsible for ensuring the teams infrastructure is maintained and running at an optimum level to support their services working with the associated Customer and Service Managers to ensure the Customer Infrastructure enables us to provide the required Services.
Responsible for building and maintaining key relationships with your customers, peers and wider business stakeholders such as Design, Portfolio and Client Services/Sales.
Responsible for ensuring Customer relationships are maintained to high standards which should be reflective in the NPS scores.
Responsible for ensuring the team activities and processes are running effectively with a minimum of wastage.
Required Candidate profile
Candidate Experience Should Be : 8 To 12 Candidate Degree Should Be : BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MCAJob Classification
Industry: Telecom / ISPFunctional Area:
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Computers, B.Sc in ComputersPost Graduation: MCA in Computers
Contact Details:
Company: Client Of SampoornaLocation(s): Noida, Gurugram
Website: http://www.sampoorna.com
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