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Desktop Support Engineer @ Solugenix

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 Desktop Support Engineer

Job Description


Job Title : Senior Desktop Administrator

Location : Hyderabad

Position : Full Time

Required Experience: 5+ Years

Timings : 24/7 Rotational Shifts


Desktop Administration:


  • Work on L2/L3 tickets on ticketing System.
  • Setup Laptops and peripherals and test advance hardware issues and software issue including network connections.
  • Install and test Laptop software applications and internet browsers.
  • Test Laptops to ensure proper functioning of Laptop and other IT Peripherals.
  • Train end users on usage of computer hardware and software.
  • Experience with:
    • Laptop/Desktop Hardware.
    • Windows 11, Mac OS.
    • Application Softwares like MS Office, Ticketing software (Fresh Service ), Adobe ,Microsoft Teams , VPN Clients , Browsers , Hardening etc.
    • Configuring LAN/Wi-Fi Network.

Preferred Certifications:

  • Microsoft Certification
  • Cisco Certification
  • ITIL Certification

Communication:

  • Excellent verbal and written communication skills (Must have)

Educational & Experience:

  • A bachelors degree in computer science engineering, networking or any other related field.
  • 5 8 years of working Experience as a Desktop Engineer.
  • ITIL v3 certification/experience preferred.

Job Duties:

  • Work on tickets on ticketing System.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Knowledge of Backup, Patch Management, Antivirus Management. (Good to have)
  • Active directory, DNS, DHCP, GPO, O365, Teams.
  • Network hands-on (Good to have).

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security,
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Solugenix
Location(s): Hyderabad

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Keyskills:   Microsoft Windows Installation Configuration Ticketing Tools desktop hardware Troubleshooting

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