Technical Production Control - Sr Associate @ Fiserv

The Operator is responsible to fully support batch processing for Fiserv Clients and will ensure measures are in place to prevent impacts to availability and ensure timely recovery and communication of impacts to Fiservs Clients and internal Stakeholders. This includes:

Operator is responsible for:

Taking corrective actions to recover failed jobs and ensuring batch processing is executed on time.

Monitoring batch processes and addressing issues to meet SLAs.

Escalating appropriately based on documented processes.

Documenting all issues following standard ITIL Incident and Problem management processes.

Following all defined processes, procedures, and standards.

Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces.

Defining and updating all team documentation including the daily shift handover.

Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing.

Preforming proactive analysis of the batch schedules to detect potential problems. When necessary, take preventive actions.

What will you do:

Completing required administrative and educational tasks including completing regular time tracking, required surveys, and training sessions.

Serve as technical focal point for Senior Management communication.

Provide support and representation during management meetings, implementation, and problem recovery calls.

Provides comprehensive executive summaries and business impacts to management.

Manages all major business and application implementation activities with Minimal/no impact to Service Levels

Provides technical analysis and review in support of Operational efficiencies and enhancements.

Facilitates and develop new processes and content for departmental use.

What will you need to know:

Performs root cause and/or trend analysis for problem management and defining preventive actions.

Works with application or development teams in recovery of complex technical problems

Supports initiatives to enhance tools functionality working with Tools Support and Engineering groups and ensure participation from colleagues.