Manager - L2 - Mumbai Suburbs,Mumbai - Kotak @ Kotak Life Insurance

Job Description

Hello!!

Greeting from Kotak Life Insurance!

Kotak Life is hiring for Group Operations

Location - Goregaon (Mumbai)

Interested candidates can share their resume at "kl*************r@ko**k.com"

Contact Person: 9082323*** (Khushbu Magar)

Job Description

Managing all high profile clients for their queries and complains.

• Coordinating with internal teams for timely resolution of all queries.
• Analyzing all queries for their TATs and resolutions. 
• Handling complains of Relationship Managers and clients as well received via e-mails and calls.
• Arranging Con calls meetings with internal /external stakeholders  to discuss issues and to smooth internal process coordination.
• Any name changes in authorized person, policy no. policy name along with contact numbers are performed in Group Asia.
• IRDAI / Escalation Management / MIS.

Essential criteria

• Strong Communication / Email skills
• Customer service background
• Insurance Background preferred 
• Should be a graduate / Western Line candidates preferred

Job Classification

Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Escalation Management TAT Operations