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Hiring For International Voice ( Technical) @ Infosys

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 Hiring For International Voice ( Technical)

Job Description

INFOSYS BPM Ltd.Hiring for International Voice Process (Technical & Non Technical Support ) - Bangalore

Job Location : Bangalore

Qualification : Any Graduate with no backlogs

Shifts : Flexible for 24/7 shifts

Experience : 0-4Years


Job Description:

Technical Support-

  • Ensure proper delivery, upgrades/upsells and adoption of products and services.
  • Identify opportunities for upselling and cross selling Client cloud collaboration products and services.
  • Discover use cases, uncover customer needs and drive increased adoption.
  • Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
  • Establish a common understanding with the customer for the ROI they are receiving from Client Solutions via the product chain.
  • Leverage the acquired knowledge of the customer to ensure Client enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
  • Participate in campaigns, projects, and initiatives to insure successful implementation.
  • Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
  • Contributes information to market strategy by monitoring competitive products and reactions from accounts.
  • Assist business in working with customers by introducing new products and services available against the current portfolio.
  • Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
  • Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
  • Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
  • Research and resolve customer inquiries for the various products and services Webex offers.
  • Must meet or exceed individual performance goals and metrics focused on providing superior customer support.

    • Non Technical-

    • Good verbal and written communication
    • Good analytical and reasoning ability
    • Willing to Work in 24/7 shifts
    • Exceptional customer service skills

    If interested, kindlyshare your updated resume along with below details to******a@in****s.com

    Full Name:

    Total Experience:

    Relevant Experience:

    Comfortable for 24*7 shift:

    Current CTC:

    Expected CTC:

    Notice Period:

    Current Location:

    Re-location to Bangalore (if-any):


    Thanks & Regards,

    B Sneha

    Talent Acquisition | INFY HR

    Job Classification

    Industry: Other
    Functional Area: Other,
    Role Category: Other
    Role: Other
    Employement Type: Full time

    Education

    Under Graduation: Any Graduate in Any Specialization
    Post Graduation: Any Postgraduate in Any Specialization
    Doctorate: Doctorate Not Required

    Contact Details:

    Company: Infosys
    Location(s): Bengaluru

    + View Contact

    Keyskills:   Customer Support Customer Service Outbound Calls International Call Center Contact Center Technical Support Inbound Calls Voice Process Voice International Voice Process

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