Voice & Accent Trainer/Communication
- Alorica
- 2 - 7 years
- Bengaluru
- 10 months ago
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Job Description
Roles and Responsibilities
- Establish and maintain professional credibility using excellent verbal and written communication, training presentation, and facilitation skills.
- Speak and write using accurate grammar, good enunciation, and clarity of thoughts in training, coaching, and/or other business situations.
- Effectively interact with employees at all levels of the organization, and work with a variety of people from diverse backgrounds.
- Establish and maintain favorable relationships with stakeholders, learners, and management.
- Manage projects to achieve business objectives in a timely and accurate manner.
- Use solid analytical and decision-making skills to assess account performance gaps and learner needs.
- Conduct needs analysis, research, and create new training initiatives to strengthen the skill set of employees
- Design, develop, and create a variety of instructional materials and job aids in accordance with identified needs.
- Provide the necessary documentation and reporting for all classes facilitated
- Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning.
- Create relevant and valid assessments to effectively measure performance
- Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods.
- Stimulate and sustain learner motivation and engagement in training and coaching.
- Provide clarification and effective feedback to learners & supervisors as needed.
- Evaluate and report on instructional and coaching effectiveness using a variety of measurement and reporting tools.
- Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel), or similar applications in G Suite.
- Comply with established ethical, moral, and professional policies established in the organization.
- Communicate with the immediate manager any process or skill gaps and developmental opportunities of individuals and/or teams in the account.
- Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
- Complete all personal continuing education courses and aid in managing completion for the site
- Conduct client-specific training, as needed.
- Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Complete multiple training tasks with high attention to details
- Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
- Show flexibility by being able to quickly adjust to frequent process and information changes
- Demonstrate emotional intelligence by handling work under pressure effectively
Desired Candidate Profile
- Must have at least 2 years of working experience as Communications Trainer / Learning & Development in BPO environment
- Experience in Customer Service, Sales preferred is a plus.
- Must have excellent oral and written communication skills
- Must have the ability to identify communication skills gaps to help improve performance
- Must have the ability to implement training projects
- Must be willing to work on a flexible schedule (i.e. nightshifts)
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MVSC in Any Specialization
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: AloricaLocation(s): Bengaluru
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Keyskills: voice and accent training Accent Training VNA Voice And Accent
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₹ -8 Lacs P.A
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Alorica
Alorica: We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.
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