Team Leader - Operations ( International)
- IGT Solutions
- 2 - 5 years
- Pune
- 10 months ago
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Job Description
Greetings form IGT !
We are currently hiring for the role of Team Leader - Operations for one of our premium international process at Pune location
if interested please share your CV / reach out at below mentioned details.
Email- (Hi*******8@ig*********s.com)
Conatct No. 9560499***
Job description
Roles and Responsibilities
- Manage team of 15 20 Team Members
- Managing Team Performance Productivity // Quality // Shrinkage // Attrition
- Coaching new team members
- Review processes and come up with recommendation which can help to improve overall performance / CSAT
- Identify TNI and bridge process gaps
- Weekly monitoring and coaching to team members
- Floor support and handling escalations
- Manage and achieve IC targets
- Maintain AHT levels as per the given targets for different tenure bucket
- Basic knowledge of computers and MS excel
- we need International Process handling exp
- Experience in handling a team and ability to manage team members and subordinates - Preferred
- Strong supervisory skills
- Excellent written and verbal communication skills in English
- Organized and Methodical
- Flexible for 24*7 environment
- 5 days working
- WFO
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: CA in Any Specialization
Doctorate: Ph.D/Doctorate
Contact Details:
Company: IGT Solutions Private LimitedLocation(s): Pune
Keyskills: Travel international process Customer Service Team Leading Shrinkage BPO Attrition Management Coaching CSAT Operations
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