Service Desk Engineer - Mumbai - Trigent @ Trigent Software

Job Description

Role & responsibilities

Application Support Engineer/Service Desk.

* Observe and monitor the health of the applications.
* Event / Alert Management (Proactive operations) for all in-scope applications.
* Perform ready-for-business checks and post-release checks.
* Availability Management includes participating in regular DR and BCP activities and maintain documentation.
* Performing or coordinating application maintenance activities such as housekeeping, services restart and server restart.
* Triage the ticket (first level analysis).
* Resolve Known issues with documented solutions i.e. based on standard operating procedures.
* Consists of support activities which include incident/problem identification, classification, prioritization, assignment, follow-up, and closure in coordination with other resolver groups (E.X: Infrastructure, Network.,).

Mumbai - Vikhroli location
Rotational Shifts

Preferred candidate profile:

Service Desk or Application support or Server monitoring

Experience: 0.6 to 2 years

Qualification: Any Graduates

Notice Period: Immediate

Perks and benefits

* Two way cab facility.

* MNC Client.

NOTE: Interested candidate send resume to ch*******a@gm**l.com (9972565***).

Job Classification

Education

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   service desk technical support IT Service Desk application support desktop support