L1 Support Engineer
- Binary Global
- 2 to 7 Yrs
- Multi-City, India
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidates,
Greetings from Binary Global Limited!!!
We have an Urgent opening in the "L1 Support Engineer" for multiple locations in Gujarat (Vadodara | Jambusar | Panoli), Mumbai | Udaipur | Gurugram.
Kindly fill these details:
Current Company:
Designation:
Total-experience:
Relevant experience:
Current CTC:
Expected CTC:
Current location:
Open for Relocation:
Job description
Required experience:
- Mail Configuration.
- Thin Client.
- MAC Operation System.
- MPLS connectivity & troubleshooting.
- VC Connect (Cloud & In-house)
- OS installation
- Application Awareness (MS Office, Adobe, WinZip, etc.)
- Antivirus configuration
- PST, OST Backup
- Windows Health Management
- Basic knowledge of Network
- Comfortable in 24x7 shifts.
Job profile:
- Must have sound troubleshooting knowledge of Operating systems Win 10.
- Should have hands-on experience on the OS installation.
- Should have experience in domain joining and configuration
- should have good knowledge of Computer & Hardware networking Hands-on experience on the Operating System.
- Should have good communication skills.
- Basic troubleshooting knowledge of the MAC Operating system.
- Having exposure to MS Outlook, IT Asset, Hardware troubleshooting.
- Hands-on experience on Network protocols LAN, WAN protocols
- Knowledge about MPLS
- Hands-on experience on Routing, Switching, Firewall devices
- Should have Basic knowledge of O365 ID Management
- Should have a fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting Should have a fair knowledge of Anti-Virus Clients, Internet proxy, patch management, etc.
- Ensure desktop support internal processes and procedure adhere
- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end-user escalation effectively, knowledge of ticketing tools
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates
- Following up with end-users, if necessary, for the closure of pending tickets
- Following up with support groups, if necessary, for the closure of pending tickets
About Us:
Founded and operated by passionate and technically experienced professionals, our mission is to use IT services to help our customers with measurable outcomes and defined objectives. We want businesses to have a clearer vision, enable them to use objectivity and IT to make the right business decisions. As a company, we provide the ICT Infrastructure Solutions that are innovative, flexible, future-ready and cost-effective.
Since 2010, Binary Global Limited has continued to build long-term relationships with country's largest Corporates, Hospitals, Media houses, Universities & Schools, Govt. offices, Multinational Companies, Manufacturing industries, and other established business entities, and earned a proven reputation for providing high-quality, professional ICT services on time and in the budget.
We customize our solutions to fit our client's unique requirements by combining strategy, technology, and innovation to build tailored designs while utilizing proven technologies. We are committed to sustainability and affordability without sacrificing excellence. We partner with our clients in ensuring that our solutions will enable them to achieve their business goals. We conduct detailed assessments to understand our clients growing and changing needs and make sure that the solutions we provide could grow and change accordingly by integrating various possibilities for upgrades. Our technology specialists work hand to hand with our clients to develop, implement, and maintain systems that support and enhances their overall business strategy & growth. We achieve this through fostering relationships with key technology partners, providing professional and technical advice, quality service and reliable product recommendations based on a professional understanding of ICT and each client's individual business needs.
Apply with your updated CV.
Feel free to call me for further queries.
Thanks & Regards,
Mohd Samad
HR Executive
Binary Global Limited
PH: +91-8448388***
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: L1 Support Engineer
Contact Details:
Company: Binary GlobalLocation(s): Multi-City, India
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Since 2010, Binary Global Limited has continued to build long-term relationships with country's largest Corporates, Hospitals, Media houses, Universities & Schools, Govt. offices, Multinational Companies, Manufacturing industries and other established business entities, and earned a proven rep...
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