Network and Server support
- Nippon Data Systems
- 5 Positions
- Noida, Gurugram
- 23 hours ago
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Job Description
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Handle and resolve network, server, and desktop support tickets within defined SLAs.
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Provide L1 support for routing, switching, and firewall configuration/troubleshooting.
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Configure and troubleshoot Wi-Fi networks and connectivity issues.
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Manage and support Active Directory (AD) user accounts, roles, and permissions.
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Basic administration of Backup Servers and File Servers.
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Perform PC troubleshooting (Windows OS issues, system recovery, hardware problems).
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Coordinate with OEM/vendors for hardware replacements and service support.
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Conduct initial PC setup (OS installation, system configuration, domain joining, software installation).
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Provide L1 support for CCTV systems, Access Control systems, and office automation equipment.
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Manage vendor relationships and track open issues until closure.
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Maintain documentation of IT assets, incidents, and resolutions.
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Work effectively under pressure to meet deadlines and operational requirements.
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2+ years of hands-on experience in IT Infrastructure/Support.
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Strong knowledge of Routing & Switching (L1 level).
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Basic knowledge of Firewall configuration and management.
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Understanding of Wi-Fi configuration and troubleshooting.
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Basic knowledge of Active Directory, Backup & File Servers.
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Good communication skills in English (verbal & written).
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Strong troubleshooting and analytical skills.
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Experience in vendor coordination and management.
- Good communication skills in English.
- L1 level knowledge of routing/switching & basic Firewall configuration & working.
- Basic knowledge of Wi-Fi configuration and working.
- Vendor management knowledge.
- AD roles, Backup server & File server basic understanding.
- PC troubleshooting for recovery, windows issues & hardware related issues (coordination with OEM).
- Initial PC setup knowledge.
- L1 level knowledge of CCTV, Access control and other OA equipments.
Job Title: IT Support Engineer (L1)
Experience: 24 Years
Location: [Gurgaon]
Employment Type: Full-Time
Job Summary
We are looking for a proactive and technically sound IT Support Engineer (L1) with 24 years of experience in network and desktop support. The candidate will be responsible for handling IT support tickets, troubleshooting network/server/PC issues, coordinating with vendors, and ensuring smooth day-to-day IT operations.
Key Responsibilities
Required Skills & Qualifications
Required Skills
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Network / System AdministrationFunctional Area: Not SpecifiedRole/Responsibilies: Network and Server supportContact Details:
Company: Nippon Data SystemsLocation(s): Noida, Gurugram
Keyskills: network support firewall it support desktop support
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