Sr Manager, Strategy and Planning
- Uber
- 5 - 8 years
- Bengaluru
- 10 months ago
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Job Description
- You will be responsible for driving large-scale strategic programs aimed at enhancing the experience for our Earners and Spenders on the Uber platform
- Lead initiatives that prioritize customer satisfaction, loyalty, and operational efficiency
- Your work will directly impact the progress of our platform and contribute to the growth of Ubers business in the APAC region
- You will be responsible for handling senior stakeholder relations from strategy and planning perspective, with a specific focus on the India market
- You will work closely with cross-functional teams, including Customer Experience (CX), Operations and broader Global CommOps, to develop and implement initiatives that align with the companys overall goals and objectives
- Your ability to develop strong relationships, influence key partners, and demonstrate exceptional problem-solving skills in a developing and ambiguous business environment will be crucial to the success of your role
The Impact You'll Have
- As a Senior Manager of Strategy and Planning, you will have the opportunity to make a significant impact on Ubers customer service network and contribute to shaping the future of the company
- This role offers an exciting and dynamic environment where you will work with a diverse and versatile cross functional team dedicated to delivering exceptional service to our Uber community
- Own and champion relationships with senior stakeholders : Cultivate strong relationships with market CX teams and continue to raise the bar in terms of delivering value that enables CX teams in creating a magical experience for Uber customers
- Collaborate with global, regional, and functional leads : Understand the strategic plan and program requirements, ensuring alignment and effective execution across APAC.
- Develop deep strategic insights : Provide valuable inputs, analysis and useful insights for India specific as well as APAC-spanning projects, shaping Uber CommOps s direction in the market.
- Lead critical programs independently: Drive critical projects that enhance the overall experience for earners and spenders, addressing region/market-specific needs and priorities.
- Effectively prioritize and lead a large volume of program tactics : Ensure timely execution of key initiatives while balancing high-reaching priorities and resources.
- Facilitate and encourage the adoption of business standardization processes and methodologies : Drive consistency and efficiency across the organization through collaboration with relevant teams.
- Design and facilitate business reviews : Design review processes to evaluate performance, identify improvement areas, and implement concrete recommendations for operational efficiency and growth.
The Experience You'll Bring
- 5-8 years in consulting, corporate strategy, or data-savvy program management role : Proven experience in these areas, showcasing the ability to analyze business problems and develop strategic solutions.
- Strong analytical and presentation skills : Ability to collect and analyze data, derive meaningful insights, and effectively communicate findings to diverse audiences.
- Critical thinking and master problem solver: Develops new frameworks for sophisticated problems, engages other specialists for feedback and integrates it optimally. Ability to work effectively with broader range of partners from different cultural backgrounds and to make recommendations
- Program Management experience : Proven record of autonomously running structured, well-coordinated projects, ensuring successful delivery within specified timelines and budgets.
- Worked with large distributed and cross-functional teams : Experience collaborating with teams across the globe, fostering collaboration and achieving common goals.
- Planning and Organisation : Appropriately prioritizing and planning of projects and/or tasks that enhance the benefit for the organization. Setting up and maintaining systems to appropriately structure and keep track of tasks and projects
Whats in it for you
- Uber credits: Receive credits for Rides plus a discount. Credits are refreshed monthly and expire at the end of the month if not used.
- Wellbeing reimbursement: Receive a wellbeing stipend for your physical and mental wellbeing, from gym memberships to fitness wearables.
- Executive Health Check: One-time annual Health Screening Service via Apollo 24/7
- Cell Phone Program: Employees can elect to receive a corporate cell phone or monthly phone allowance.
- Paid Parental Leave: Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement)
Job Classification
Industry: InternetFunctional Area:
Role Category: Strategic Management
Role: Strategic Management
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Ph.D/Doctorate in Statistics
Contact Details:
Company: UberLocation(s): Bengaluru
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Keyskills: Design review Analytical Manager Program Management Shaping Consulting Customer service Operations Corporate strategy
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Ubertal was created in 2011 in Silicon Valley with the initial objective of helping high growth software companies solve their toughest business challenges. Through this process weve identified common challenges faced by companies and have developed our own software solutions (IP) and co- created s...
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