Tele Sales Manager - Hyderabad / Secunderabad
- Matrimony
- 10 - 15 years
- Hyderabad
- 10 months ago
- Email to a friend
- Report this job
Job Description
Department Overview
Bharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.
Role Overview
The Tele sales Manager is responsible for monitoring and managing teams of Tele sales executives through team leaders for Matrimony portal ensuring lead generation and sales conversion leading to revenue generation.
Key Responsibilities
- Monitoring and managing a team of tele sales executives and driving productivity through team leaders.
- Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved.
- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.
- Constantly motivating executives driving them towards incentives and controlling attrition.
- Responsible for planning the resources required for his/her team and work with HR to get the right talent on board.
- Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.
- Review the performance of the team members on a regular basis and help them to improve the productivity.
- Monitor, facilitate and ensure the team adheres to the processes.
- Guide / mentor and train the team members in building their capabilities and improving their performance.
- Actively participate / contribute to continuous improvement projects.
Skill and Competencies
Functional
- Business Knowledge
- Process Monitoring and adherence.
- Customer Service Orientation
- Language skills English / Regional / Vernacular
- Telemarketing Skills
- Selling Skills
- Analytical Skills
- Sound computer knowledge / Computer competence
Behavioral
- Values Integrity, Honesty, Respect
- Good Communication Skills
- Executive Presence
- Persuasion Skills
- Result Orientation
- Attention to detail.
- Strong Leadership and team handling skills
- Emotional intelligence
- Stress Management
- Presentation skills
Education and Experience
Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 10 - 15 years' experience in client / customer servicing (out of which a minimum experience of 4-6 years in Team Handling is required).
Candidate with exposure in various sectors like banking, retail and call center preferred.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Retail & B2C Sales
Role: Retail & B2C Sales
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in International Business, Operations
Doctorate: Doctorate Not Required
Contact Details:
Company: MatrimonyLocation(s): Hyderabad
Keyskills: Telesales call centre Call Center Operations team handling leadership Team Leading
Similar positions
Matrimony
Matrimony.com Limited Matrimony.com Bharat Matrimony is the flagship brand of Matrimony.com Pvt Ltd. 4000+employees, 20+ cities, 180+ branches. Matrimony.com is a signature internet conglomerate, managing multiple brands. It is today, one of the fastest growing and profitable organizations in...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
