Manager Sales-Warehouse-(For-Chennai)
- Lead Leap Retail
- 6 to 11 Yrs
- Chennai
- 4 years ago
- Email to a friend
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Job Description
Job Description
POSITION: Manager/ AM Sales ( Hybrid )
JOB PURPOSE:Generating new business for the organization along with managing a portfolio of existing customers from an end-to-end account management perspective, with a complete holistic view of the account/ group of accounts with the primary aim of revenue growth from both existing base and the new set of customers.
To achieve/exceed multiple revenue goals for assigned cluster of accounts, understand customer business and logistics needs, use innovative approaches & structured processes to provide solution and maximize growth and profitability for
POSITION REPORTS TO:
Directly:Regional Manager Sales
DIRECT REPORTEES :None
MAJOR KEY RESULT AREAS:
To co-ordinate with internal and external clients in order to meet their requirements in terms of supply chain solutions requisition and supply chain performance.
Primary focus on Revenue Growth from the handled portfolio.
Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.
Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms & the Customer.
Identifying new business opportunities, Up Selling / Cross Selling.
Initiates & leads the design and development of tailored solutions that supports unique customer requirements.
Scoping of the complete market and geography.
Systematically monitors & analyses results (trends, yield improvement, weight per pack volume etc) & takes appropriate actions (evaluation of P&L analysis provided by Finance, account reviews, coaching, etc) to ensure ongoing improvements.
Creating a unique customer advocacy for Service, Innovation and New Products
Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results.
Full engagement in monthly and weekly reviews.
Handling customer escalations preparing RCA and providing the solution.
Driving the backend activities ( as allocated )
Ensures we have the right strategies and tactics in place to ensure that the DSO( collections) of the accounts are in control
Working towards minimizing the debits.
Billing and payment collection.
Act as a key point of contact for all the customers in the cluster.
Responsible for the teams performance in terms of service and revenue growth.
Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.
Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc.
Closely work with cross functional departments for macro and micro issues affecting customer satisfaction.
Develop and maintain regular service or problem review with customers to enhance current and future businesses.
Record and Analyze volume, income & profit in order to generate proposal to increase volume and profit with cost management.
QUALIFICATION/TECHNICAL KNOWLEDGE
Essential
Graduate Degree in any Discipline
Good knowledge of logistics / E- commerce industry and operational processes and systems.
Proven ability of 8-10 years in Cross Border Service function.
Understanding special processes, custom regulations and requirements of logistics in cross border industry.
MS Excel/ MS PPT
Proven ability in team management
Preferred
Post graduate Degree in Management
ESSENTIAL/LIKELY EXPERIENCE
Essential
5-7 Years in Client Servicing/ Customer Facing function of a reputed logistics
Preferred
Skills, experience & knowledge of modern business methods and controls in logistics industry.
Experience in managing customer experience
Team Management
Employement Category:
Employement Type: Full timeIndustry: Internet / E-Commerce
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Manager Sales-Warehouse-(For-Chennai)
Contact Details:
Company: Lead Leap RetailLocation(s): Chennai
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