Hiring For Quality Analyst || Remote
- Spectraforce
- 1 - 4 years
- Mohali, Chandigarh
- 11 months ago
- Email to a friend
- Report this job
Job Description
Quality Analyst
SPECTRAFORCE was founded in 2004 and is now one of the largest staffing firms in the United States. We set up operations and support staffing in India to better serve many of the US-based industries of which SPECTRAFORCE clients are a part, including Finance, IT, Energy/Utilities, Pharma/Life Sciences, and Business and Professional Services. Our world-class Indian team is essential to the continuous expansion of our global sales and delivery. A Global Staffing and IT company, SPECTRAFORCE is human-to-human driven. Its branding tagline, NEWJOBPHORIA, encompasses the excitement generated within people by matching them with jobs that align on multiple levels: skills, motivation, and environment. As a certified Minority Business Enterprise, SPECTRAFORCE celebrates how different perspectives benefit our employees, services, and community. We focus on cultivating a diverse and inclusive work environment that encourages collaboration and connection. Together, these unique perspectives bring great offerings that deliver state-of-the-art services to our clients and employees.
Key Responsibilities:
- Minimum 2 years of experience as a Quality Analyst/Quality Auditor/Call Auditor
- Ability to seamlessly manage conflicts
- Should have a basic understanding of BPI tools (Pareto etc.)
- Proficiency in MS Excel required
- Self-motivator
- Positive attitude & Flexible
- Ability to perform with minimum supervision
- Excellent communication and interpersonal skills
Education & Experience:
- Positive attitude
- Flexible & Aggressive
- Excellent communication skills (Spoken and Written)
- Work independently with little supervision in a fast-paced agency environment
- Goal oriented; have a burning desire to be successful
- Graduate in any field or higher education is a plus
- Strong work ethic
- Comfortable working in a fast-paced, rapidly changing environment
- Must have a reliable internet connection
- Must have a demonstrated ability to work within tight deadlines.
- Willing to work in night shifts
Benefits & Perks
1. 5-Year Retention Bonus
2. Internet Reimbursement
3. Router UPS Reimbursement
4. Term Life Insurance
5. Accidental Insurance
6. COVID Insurance (Family Floater)
7. Group Medical Insurance (Family Floater)
8. On-call doctor support
9. COVID Protocols
10. Sodexo Benefit
11. Leave Policy
12. Leave Encashment
13. Bank Assistance
14. Gratuity
15. Provident Fund
Job Classification
Industry: Recruitment / StaffingFunctional Area:
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Finance, M.Com in Any Specialization
Contact Details:
Company: SpectraforceLocation(s): Mohali, Chandigarh
Keyskills: Call Monitoring Call Audit communication skills QC Tools quality audit Pareto Analysis excel Quality Monitoring Call Quality Feedback Quality Analysis Call Calibration Quality Tools BPI
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
