network operations center (NOC) Administrator
- Kpr sugar apperals
- 2 to 6 Yrs
- All India
- 11 months ago
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Job Description
- About Agio We have team members in the US, UK, Canada, Philippines, and India. Our remote work policy allows us to accommodate our employees need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio. We are looking for a NOC administrator to join our Enterprise Engineering Team. As a NOC administrator, you provide L0 and L1 support and perform Engineering tasks as needed by the client. It will be your job to acknowledge and investigate alerts from the Managed Systems, update case notes in our ticketing system, monitor email, and work cases both on a self-starting and assignment basis. This is for a position in our Bangalore location where we work in a hybrid model. You will work on a team of international colleagues, providing follow the sun support for our clients. Responsibilities: Monitor SQL Jobs / Windows Jobs / Networking devices Willing to work in a 24x7 shifts Facilities maintenance (monitoring and management of UPS, Datacenter Temperature, power usage, running health and safety).Maintain high performing service overview functions overseeing all JM Sales force queues across all teams Ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services Provide regular and accurate management reporting to clients Email hosting services Power failure monitoring Supervising common threats, DOS attacks and viruses Identification and prevention of any potential issues regarding the network/Systems/Job Monitoring Solid understanding of technology including operating systems, networking, storage, anti-virus and backup In-depth knowledge of at least one of these vendor products: Microsoft, VMware, Cisco or EMC Must have strong customer service, communication and interpersonal skills Please note that this is a 100% remote opportunity. #LI-REMOTE Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves. ,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: network operations center (NOC) AdministratorContact Details:
Company: AgioLocation(s): All India+ View Contact
Keyskills: SQL UPS Salesforce Viruses Operating systems Networking Storage Antivirus Backup VMware EMC Customer service Communication Interpersonal skills Windows Microsoft Cisco
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