International customer service
- Krezig Consultants
- 1 to 4 Yrs
- Noida, Gurugram
- 11 months ago
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Job Description
Dear Candidate,
Hiring for International Customer Service
Minimum Experience of 1year
In International voice process (customer support)
Location - Noida , gurugram
Work from office
Both Sides Cabs Facility Available
Shifts - US Shift (Rotational Shifts)
5days rotational shifts, 2 days rotational offs
Package -Up to 30K in hand
Requirements:
- Excellent Communication skills
- Previous CSR experience or experience in sales.
Responsibilities:
- Provides expedient and accurate customer service to all client customers.
- Addresses customer concerns, queries, issues, complaints and/or places sales orders and product information requests.
- Provides top-quality customer service to all customers of the account/program.
- When necessary, escalates complex customer interactions to the appropriate party as designated and identified for each issue, specially when these issues, concerns, complaints and queries are beyond one's jurisdiction and scope of knowledge.
- Attends to customer queries, concerns, and issues regarding services and/or sales orders and submits accurate data/reports on customer queries/sales orders.
- Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition, and increase the client's competitive advantage over the other key players in the industry.
- Interacts with a team of CSR's and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual/team goals.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: International customer service
Contact Details:
Company: Krezig ConsultantsLocation(s): Noida, Gurugram
Keyskills: customer care excellent english international customer service
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