Quality Analyst ( Call Center) - Mumbai
- Indira Ivf Hospital
- 2 - 5 years
- Mumbai
- 11 months ago
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Job Description
Roles and Responsibilities
- Conduct process compliance and SOW Audits to predefined accuracy
- Flag zero tolerance issues and follow up ZT to closure
- Provide Feedbacks and suggestions for improvement.
- Publish Dashboards at defined intervals
- Data Analysis Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data
- Establish controls on Transaction Processing aiming for a Zero Compliance Defect Output.
Desired Candidate Profile :
- Healthcare process experience is an added advantage.
- Good Knowledge of Audit and Evaluation function
- Ability to handle pressure and a natural go getter
- Excellent Verbal and written communication (English & Hindi)
- Works independently.
- Experience preferred in Sales / Lead generation campaigns from BPO Background
If interested, plz share your resume along with below required details on sa*********e@in******f.in or WhatsApp on 7230068***.
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Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Advertising/Mass Communication, M.A in Communication, Integrated PG in Journalism / Mass Communication
Doctorate: Ph.D/Doctorate in Communication, MPHIL in Advertising/Mass Communication
Contact Details:
Company: Indira IVF Hospital Pvt LtdLocation(s): Mumbai
Keyskills: Call monitoring quality monitoring Quality analyst Call Audit call quality Quality Audit International Call Center Inbound calls 7Qc Outbound Process Call Auditing Feedback Call Calibration Domestic BPO Call Quality Analyst
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Indira Ivf Hospital
Indira IVF centre is the pioneer in providing affordable yet creditable infertility curation to the common people for the first time in India. It is armed with the state-of-the-art infrastructure, advanced equipment and a pool of renowned physicians.
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