Front Office Associate
- Machan Resorts
- 0 to 2 Yrs
- Pune
- 1 year ago
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Job Description
:Job Summary
Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.
Responsibilities and Duties
Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests.
Makes and confirms reservations.
Posts charges such as room, food, liquor, or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Deposits guests valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.
Required Experience, Skills and Qualifications
General knowledge of computers.
Excellent interpersonal communication and customer service skills.
Maintains professional appearance and demeanor at all times.
Benefits
Free Food and Accommodation provided on the property for employees.
Job Type: Full-time
Salary: 12,000.00 to 20,000.00 /month
Interested candidates can directly mail their CVs hidden_email
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Front Office / Receptionist
Functional Area: Not Applicable
Role/Responsibilies: Front Office Associate
Contact Details:
Company: Machan ResortsLocation(s): Pune
Keyskills: communication skills customer service computer knowledge
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Machan Resorts
The Machan Resort is an exclusive eco-resort in Lonavala with unique tree houses rising 30 - 45 feet above the forest, offering complete serenity to those looking to escape into nature.www.themachan.com
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