Infosys BPM is Hiring for Customer Support
- Artech Infosystem
- 1 to 5 Yrs
- Other Karnataka
- 10 months ago
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Job Description
- Greetings from Infosys BPM Ltd., We are hiring for Customer Support Voice Process in Bengaluru Job Location: Bengaluru Qualification: Customer Support- Full time Graduates Experience: 1 - 4 Years Job Description: Senior Process Executive OR Process Specialist (as per experience) Location: Bengaluru Employment Type: Full-Time. Mandatory Requirements: Must have work experience with Fashion and Apparel Customer Support(Backend Support) Must be able to work in Australian shift Must be able to work from office Must be able to work in International Voice Process Job Description - Exp 1 - 2 Years Responsibilities: Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping. Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Maintain customer interaction records and update information in the system / tool as required. Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources. Selling, cross-selling, and upselling products to drive additional revenue. Ensuring all agreed KPIs are delivered as per target and on-time. Coordinating between multiple projects to ensure alignment with overall business goals Documenting Project process using various tools. Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge. Attempt and pass the assigned periodic knowledge assessments. Provide inputs towards miss / change in SOPs and knowledge articles Handle customer escalated calls. Involved in adhoc client / process related activities, if needed. Skills and Qualifications: Graduations and post-graduation Minimum 1 to 2 years of experience in BPO / Customer Service domain for Retail fashion / e commerce domain International BPO with selling experience especially supporting Australian business is a plus. Excellent Written Communication and Language Skills. Ability to Listen effectively and build rapport and display Empathy. Strong persuasion and negotiation skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Willingness to relocate, travel and work in shifts, at short notice. Ability to maintain accurate records and manage multiple tasks simultaneously. Creative thinking and Problem-solving skills. Adaptability and Flexibility Job Description - Exp 2 - 4 Years Responsibilities: Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping. Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Maintain customer interaction records and update information in the system / tool as required. Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources. Selling, cross-selling, and upselling products to drive additional revenue. Ensuring all agreed KPIs are delivered as per target and on-time. Coordinating between multiple projects to ensure alignment with overall business goals Documenting Project process using various tools. Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge. Attempt and pass the assigned periodic knowledge assessments. Provide inputs towards miss / change in SOPs and knowledge articles Handle customer escalated calls. Involved in adhoc client / process related activities, if needed. Skills and Qualifications: Graduations and post-graduation Minimum 1 to 2 years of experience in BPO / Customer Service domain for Retail fashion / e commerce domain International BPO with selling experience especially supporting Australian business is a plus. Excellent Written Communication and Language Skills. Ability to Listen effectively and build rapport and display Empathy. Strong persuasion and negotiation skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Willingness to relocate, travel and work in shifts, at short notice. Ability to maintain accurate records and manage multiple tasks simultaneously. Creative thinking and Problem-solving skills. Adaptibility and Flexibility If interested, please share your resume with below details to hidden_email Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Infosys BPM is Hiring for Customer SupportContact Details:
Company: InfosysLocation(s): Other Karnataka+ View Contact
Keyskills: International Voice Process BPO Customer Service Written Communication Language Skills Persuasion Negotiation Relocation Travel Collaboration Adaptability Fashion Ecommerce Problemsolving
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Artech Infosystem
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.
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