Vedantu - Operations Excellence Manager @ Mount Talent

Job Description

Roles & Responsibilities:
- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning
- Responsible for improving funnels and Expenses
- Execute complex operations and solve problems persistently and at a lightning speed
- Improve the efficiency of the system by suggesting and executing new solutions
- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers
- Coordinate with call centre, Teacher and cross functional teams.
- Lead a two tier team of 2-3 TLs, approx 15+ ops executive and an external Call Centre to effectively manage and improve day to day operations
Key skills:
- First principle problem solving, analytical skills, data-driven focused decision making
- Good people management, team building, and program management skills
- Stakeholder Management with business development, transformation, Design and internal operations teams
- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment
Basic qualifications:
- Degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)
- Experience of around 2-4 years, should have led a team in the past
- Ability/Willingness to build and execute operational capabilities, processes, and systems
- Good understanding of consumer experience and levers to improve it
- Excellent communications and sound analytical skills

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Keyskills:   team building problem solving analytical skills people management program management call center