ORM (Online Reputation Management) @ Varda

Job Description

Hiring ORM Executive (Online Reputation Management)

Location : 30k to 37k In hand

Location : Mumbai

Shift : Rotational

Experience:1+ years as ORM

Managing in-house social media tools to initiate listening of the brand on social media / digital platforms & ensure QC of the deliverables.

Ensuring all complaints are tracked on social media and all consumer forum sites on internet

Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels

Coordinating with Internal teams to ensure timely delivery on daily monitoring reports, press release trackers.
Provide timely crisis reports, identify trends & help strategic directions.
Facilitate new business development by analyzing listening reports, share relevant insights & conduct competitive scans.

Can manage a tight grip of the ORM operations. Escalate to relevant stakeholders. Manager trackers, send chasers, close loop with stakeholders and QC.

To fix a slot of Interview Call Himanshu @ hidden_mobile

Regards

Himanshu

hidden_mobile

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Keyskills:   orm tools orm social media online reputation management