City Lead - Operations - Hyderabad
- Smartworks
- 8 - 10 years
- Hyderabad
- 3 months ago
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Job Description
Designation: City Lead - Operations
Department: Operations
Position Goals & Objectives:
Provide support in all trades and services to effectively maintain various buildings and
continually reduce defects
Increase operational effectiveness and efficiency of buildings and infrastructure
Illustrate the Smartworks core values and strive to achieve our mission
Manage portfolio facilities partners dedicated to your portfolio
Maintain Portfolios SLAs
Key Roles & Responsibilities:
Work with the facility management partner to ensure all soft services such as facility upkeep
maintenance of security and Housekeeping
Prioritize daily facility issues and effectively delegate responsibilities
Oversee maintenance-related procurement requests
Project-manage portfolio large-scale maintenance projects
Negotiate and maintaining facilities service contracts including MEP, Janitorial, Pest control
and F&B
Develop and oversee all Preventative Maintenance Programs
Solve escalated maintenance requests submitted via ticketing system
Drive SLAs to 95%
Manage assignees/staff performance
Identify and act on Facilities categories with recurring SLAs below 75%
Facilitate the purchase of emergency items.
Meet KPI targets within the portfolio set by Facilities & Operations Head India.
Participate in building opening Hand Over and Punch List completion
Skills & Qualification Required
8 plus years experience in overseeing the maintenance function for multiple locations
Experience managing multiple vendor partners and buildings across the cities
Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire
and life safety systems and electrical distribution network
Experience in HVAC systems a plus - Excellent communication skills across multiple staffing
levels
Demonstrated ability to source vendors, equipment and materials
The ability to build relationships and work cross functionally in a high paced environment
Job Classification
Industry: Real Estate (Co-working)Functional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations - Other
Employement Type: Full time
Contact Details:
Company: SmartworksLocation(s): Hyderabad
Keyskills: Operations Management Administration Management Customer Service Management Facility Management
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Smartworks is India's largest Workspace-as-a-services (WaaS) provider to Enterprises. Being the only flexible space operator, with a pan India presence in 9 key cities and over 30 centres, we cater to office space demands from large corporations.' With 14%, we stand first on Enterprise-fo...
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