Customer Support Engineer (Patna)
- Grand Enterprises
- 1 to 4 Yrs
- Kolkata
- 10 months ago
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Job Description
1. Installs and maintains instruments and systems in a laboratory environment.
2. Delivers basic operational training at installation.
3. Provide effective product and customer support.
4. Ensures Preventive Maintenance planning (PM) & Modification (MOD s) planning are performed in timely manner.
5. Seeks timely support for difficult product issues avoiding unnecessary down time.
6. Performs timely reporting of his activities.
7. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
8. Adheres to field service policies procedures and standards.
9. Maintain recommended spare parts for his product range.
10. Ensures appropriate spare parts stock
11. Travelling within the territory. Available to travel in short notice.
This position is part of the Service Department located in Patna and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Service Team-North & East India and report to the State Service Manager, responsible for managing service professional handling the area of Bihar, Jharkhand & Odisha. If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization read on.
In this role, you will have the opportunity to:
- Grow along with a leading IVD segment organization
- Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
- Provide immediate support to achieve client delight
- Ability to interact with our team of service professionals and other cross function which are very critical for the role.
The essential requirements of the job include:
Education
Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)
Experience along with Background and functional Knowledge
Three + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues
Problem Solving Skills
Can logically resolve or troubleshoot in times of crisis and leverage expert help
Computer Proficiency
MS -office, Teams, Networking
Good written and verbal communication skills.
It would be a plus if you also possess previous experience in:
- Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
- Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
- Ability to coordinate and collaborate with other functions to achieve client delight.
Employement Category:
Employement Type: Full timeIndustry: Medical / Healthcare
Role Category: Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Engineer (Patna)
Contact Details:
Company: Beckman CoulterLocation(s): Kolkata
Keyskills: troubleshooting networking lan operating systems computer hardware danaher business system service center operations field service business system customer support call center
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