Openings for Voice and Accent Trainer , @ The Personal

Job Description

TRAINER Voice & Accent @ MUMBAI

• Designation : TRAINER - Voice & Accent /  Cummunication Trainer / Softskills  Trainer 
• Positions      : 25 Positions
• Experience : 4 - 7 years
• Location : MUMBAI
• Salary : As per Industry Standard
• Shift Timings : Flexible with any shifts (Region wise alignment)

Immediate Openings for voice and accent trainer for BPO:   call   Uma  hidden_mobile /  hidden_mobile   Email to :  hidden_email / hidden_email 

Roles  & Responsibilities :-

1. Understanding of English grammar Subject Verb Agreement rules, Tenses and Transliterations.
2. Different feedback mechanisms, particularly the GROW model.
3. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management.
4. Sounds in English Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
5. Syllable stress , short and long vowel sounds
6. Manner of articulation and Place of articulation of English sounds.
7. How would you train new hires on English sounds How would you correct sound corruptions What are some common sound corruptions in people from different regions of India, and how would you correct them (South v/w, East v/b, z/j, s/sh, North incorrect syllable stress, West s/sh)
8. BAU related questions

Additionally, the candidate must

• At least 4-5 years of relevant experience as a Pre Process trainer
• Conducted New Hire trainings on Grammar and Voice & Accent.
• Must have conducted Email, Call or Chat audits
• Knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)
• Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
• No observable errors in grammar and pronunciations.
• Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regions.

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Keyskills:   soft skills training new hire orientations process training vocabulary training needs analysis communication training culture building grammar voice accent trainer grow model