Business Program Management Manager
- Microsoft
- 3 to 5 Yrs
- Bengaluru
- 12 months ago
- Email to a friend
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Job Description
Overview
At Microsoft, our mission is to empower every person and every organisation on the planet to achieve more.
The Partner Business Operations (PBO) team supports Microsoft's Global Partners in building and selling intelligent cloud and intelligent edge solutions. Working closely with our Partners and other Microsoft groups, we help launch new products, programs, systems or capabilities that support our business goals and strategies.
If you love working closely with Partners and are passionate about helping our partners to do business with Microsoft, then we invite you to learn more about the Partner Business Operations team. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
Responsibilities
The Partner Business Management Group Manager is accountable for leading a high performing team of Process Program Managers who are deep subject matters across the partner lifecycle management processes (onboarding, offboarding, M&A, contracting and Compliance management) and who are accountable for the smooth execution of the processes (Green scorecards) , driving prioritized process improvements across policy, process, platform and people and landing/implementing changes to these processes as business needs evolve.
This role will collaborate with outsourced vendor team (BPO), , Business Planning, Planning & Launch, Readiness teams, Process leaders, and other key business partners to deliver best in class partner experience and change management.
The ideal candidate is comfortable working in a multinational organization, exhibits outstanding organizational, planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements and has strong customer/partner obsession and adaptability.
ResponsibilitiesResponsibilities:
- Accountable to lead, develop & grow a high performing global team of Process Program Managers across partner lifecycle management processes
- Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.
- Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for partners and for Microsoft.
- Organizational leader that accelerates and delivers business transformation.
- Plan the team s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.
- Monitor operational performance and compliance of the process. Create and deliver performance metrics and scorecards representing the state of business.
- Organizational leader that accelerates and delivers business transformation for Core Transact Services.
- Ensure the partner lifecycle processes are always audit ready, assist internal and external auditors in audit planning/execution and drive compliance rigor and risk management.
- Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for customers and for Microsoft.
- Foster a data-driven and growth mindset culture; to encourage and enable the entire organization to make more informed decisions through data & business analytics, and continuous improvement
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual s capabilities and aspirations; Invest in the growth of others.
- Highly comfortable with ambiguity and change, driving clarity and evangelizing to help others understand, adapt and gain buy in on complex areas.
Basic Qualifications:
- 10 years minimum management experience in Operations, Program Management, Process Management or related discipline
- BA/BS degree
- Experienced people manager
Preferred Qualifications:
- Master s Degree or MBA.
- 3-5 years' experience in a leadership/people management role.
- Exceptional attention to detail and analytical problem solving, with strong judgement to make decisions in ambiguous situations.
- Excellent communication skills with ability to build relationships and influence individuals at all levels.
- Demonstrated change & process, project management skills.
- Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels.
- Challenge Status-quo (Growth-Mindset) and Process Improvement Mindset.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
,Responsibilities:
- Accountable to lead, develop & grow a high performing global team of Process Program Managers across partner lifecycle management processes
- Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.
- Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for partners and for Microsoft.
- Organizational leader that accelerates and delivers business transformation.
- Plan the team s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.
- Monitor operational performance and compliance of the process. Create and deliver performance metrics and scorecards representing the state of business.
- Organizational leader that accelerates and delivers business transformation for Core Transact Services.
- Ensure the partner lifecycle processes are always audit ready, assist internal and external auditors in audit planning/execution and drive compliance rigor and risk management.
- Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for customers and for Microsoft.
- Foster a data-driven and growth mindset culture; to encourage and enable the entire organization to make more informed decisions through data & business analytics, and continuous improvement
People Management
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual s capabilities and aspirations; Invest in the growth of others.
- Highly comfortable with ambiguity and change, driving clarity and evangelizing to help others understand, adapt and gain buy in on complex areas.
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Business Program Management Manager
Contact Details:
Company: MicrosoftLocation(s): Bengaluru
Keyskills: problem solving business planning care equipment supply program managers commercial models
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