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Opening For Technical support/rotational shift @ The Job Factory

Home > Technical Support / Helpdesk

 Opening For Technical support/rotational shift

Job Description

    HELLO APPLICANT,

    Greetings from The Job Factory,

    For more details
    contact : HR Sheetal @ hidden_mobile (WhatsApp / call)
    Email id : hidden_email

    Job description

    Proven work experience as a /Technical Support Engineer or similar role
    Address user tickets regarding hardware, software and networking
    Walk customers through installing applications and computer peripherals
    Hands-on experience with Windows OS environments.
    Guide users with simple, step-by-step instructions
    Conduct remote troubleshooting
    Test alternative pathways until you resolve an issue
    Record technical issues and solutions in logs
    Direct unresolved issues to the next level of support personnel
    Follow up with clients to ensure their systems are functional
    Report customer feedback and potential product requests
    Help create technical documentation and manuals
    Working knowledge of office automation products and computer peripherals, like printers and scanners
    Ability to perform remote troubleshooting and provide clear instructions
    Excellent problem-solving and multitasking skills customer-oriented attitude.

    Other Benefits
    Salary-Upto 4LPA
    Graduate Freshers or Exp min 1 yr
    Location-Bellandur eco space / BTM
    Shifts-Rotational shift


    For more details
    contact : HR Sheetal@ hidden_mobile (WhatsApp / call)
    Email id : hidden_email

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Opening For Technical support/rotational shift

Contact Details:

Company: The Job Factory
Location(s): Bengaluru

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Keyskills:   it support technical support desktop support

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The Job Factory

Teleperformance DIBS formerly known as Intelenet Global Services.