Handle customer queries via email support, ensuring timely resolution of issues.
Provide excellent communication skills in English to resolve customer complaints effectively.
Map customer requirements to relevant solutions using mapping techniques.
Work on international voice process projects, handling calls from diverse geographies.
Collaborate with team members to achieve process goals and objectives.
Desired Candidate Profile
Excellent communication skills in English (written & spoken).
Ability to work flexible shifts including rotational schedules.
Proficiency in handling multiple tasks simultaneously while maintaining accuracy.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full time