SPE Comms - English - Hyderabad / Secunderabad @ Cognizant

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SPE Comms - English - Hyderabad / Secunderabad

Cognizant
1 - 5 years
Hyderabad
11 months ago
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Job Description

Roles and Responsibilities

Handle customer queries via email support, ensuring timely resolution of issues.
Provide excellent communication skills in English to resolve customer complaints effectively.
Map customer requirements to relevant solutions using mapping techniques.
Work on international voice process projects, handling calls from diverse geographies.
Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

Excellent communication skills in English (written & spoken).
Ability to work flexible shifts including rotational schedules.
Proficiency in handling multiple tasks simultaneously while maintaining accuracy.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Hyderabad

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Keyskills: Email Support Excellent Communication In English Mapping International Voice Process Customer Support Voice Process POI International BPO

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cognizant

Cognizant

SPE Comms - English - Hyderabad / Secunderabad @ Cognizant

Home > Voice / Blended