Business Analyst - Healthcare @ Hexaware Technologies

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Business Analyst - Healthcare

Hexaware Technologies
1 - 5 years
Kolkata
1 year ago
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Job Description

Job Title: Business Analyst - Omnichannel Experience

Location: Bangalore

Start Date: 25/Sep/2024

Duration: 1 Year

Resource Manager at IQVIA: Andy

Bill Rate: $32/Hour

About the Role: We are seeking a skilled Business Analyst with a strong background in omnichannel strategies to join our dynamic team. The ideal candidate will have experience in analyzing and optimizing business processes across multiple channels to enhance customer experience and drive business growth.

Key Responsibilities:

Analyze Business Processes: Evaluate and improve business processes to ensure seamless integration across all channels (online, offline, mobile, etc.).
Data Analysis: Collect, analyze, and interpret data from various sources to provide actionable insights.
Project Management: Lead and manage projects related to omnichannel initiatives, ensuring timely delivery and alignment with business goals.
Stakeholder Collaboration: Work closely with cross-functional teams including marketing, IT, and customer service to implement omnichannel strategies.
Customer Experience Optimization: Identify opportunities to enhance customer experience across all touchpoints.
Reporting: Develop and maintain reports and dashboards to track the performance of omnichannel initiatives.

Qualifications:

Experience: Minimum of 3-5 years of experience in a business analyst role with a focus on omnichannel strategies.
Skills:

Strong analytical and problem-solving skills.
Proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
Excellent communication and presentation skills.
Experience with project management methodologies.
Knowledge of customer journey mapping and user experience design.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Data Science & Analytics,
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Kolkata

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Keyskills: Data analysis Business Analyst Project management Analytical Healthcare IT marketing Customer experience Customer service User experience design SQL

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Business Analyst - Healthcare @ Hexaware Technologies

Home > Business Intelligence & Analytics