Client Executive - Hyderabad / Secunderabad
- Capital Protection
- 1 - 3 years
- Hyderabad
- 11 months ago
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Job Description
Job description
We are looking for a female candidate who are professional and customer service-oriented client relationship manager to foster positive relationships with clients by receiving and analyzing feedback to make our services more enjoyable.
Managing all client interactions between any and all key stakeholders of our company.
Working closely with support and sales teams, understanding their specific functions to promote and maximize client services.
Taking client interactions in person walk-ins and presenting the companies vision, mission, and stake holding in the market.
Manage incoming calls from Clients ensuring service is delivered within the required timeframes and to standards of customer service
Ensure that a full understanding of the client's needs are obtained and used as a key driver to the match
Ensure to match the needs of the client and arrangement of introductions.
Understand and deliver your KPI's and SLA's specifics.
Ensure that there is accurate handover to your team as required, maintaining a seamless transition so service delivery remains efficient and streamlined.
Maximize on every opportunity ensuring the client receives outstanding service.
Ensure all system records are up to date and accurate.
Maintaining good relationships with customers.
Approaching prospective customers to build rapport.
Taking feedback from customers to ensure they are satisfied with the service.
Adhering to all the rules and regulations of the company.
Researching the competitors and devising plans accordingly.
Staying updated with the latest ways to retain customers.
Requirements
Bachelors degree in business Administrator, Marketing or a relevant field.
2 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
Demonstrate the ability to work in teams and independently.
Excellent organizational and interpersonal skills.
Outstanding oral and written communication skills.
Good customer service skills.
Exceptional negotiation and sales skills.
Proficiency in Microsoft Office Tools.
Sound knowledge of the companys products and services.
Job Classification
Industry: Financial ServicesFunctional Area:
Role Category: BD / Pre Sales
Role: BD / Pre Sales
Employement Type: Walk-ins
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: Capital ProtectionLocation(s): Hyderabad
Keyskills: MS Office Client Relationship Client Handling Convincing Ability Client Acquisition interpersonal skills sales
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