International voice process Job in Alorica
- Mifm Operations
- 0 to 4 Yrs
- Bengaluru
- 11 months ago
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Job Description
- Provide customer support and resolve customer queries on call and chat
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidates should be flexible to work in 24*7 environments (US Shift).
- The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be a quick learner and self-motivated.
- Pleasant, professional, and courteous personality.
- Excellent Problem Solving and Customer Service Skills
- Ability to think creatively and should have a positive attitude.
- Strong analytical & Interpersonal skills.
Job Description:
Customer Service International Non-Voice Process
Key Qualifications & Skills Required
Core Competencies
Qualification:
PUC
Work Location: Alorica India, 12th Block, 10th floor, Eco Space, Bellandur, Bangalore
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: International voice process Job in AloricaContact Details:
Company: Alorica IncLocation(s): Bengaluru+ View Contact
Keyskills: inbound process voice process bpo voice international voice process outbound process
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