Technical Support Engineer Job In Ampup Energy
- Mifm Operations
- 2 to 5 Yrs
- Mumbai
- 12 months ago
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Job Description
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Bachelors Degree in IT, Computer Engineering, Electronics Engineering, or a related field.
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Experience: 3-5 years in a technical support role or similar capacity.
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Reporting to: Manager R&D or Head of Technical Support.
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Monitor and maintain hardware and software systems for vending machines to ensure optimal performance.
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Troubleshoot and resolve complex technical issues related to hardware, software, or network connectivity.
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Identify and rectify bugs or issues observed in the installed machines, ensuring minimal downtime.
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Provide expert-level technical support to technicians during new installations, configurations, and maintenance activities.
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Assist junior engineers and technicians by offering advanced troubleshooting solutions and guidance.
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Respond promptly to escalated technical support calls and ensure resolution within SLA timelines.
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Work closely with software developers and project support teams to ensure seamless integration of new applications and system upgrades.
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Support the roll-out of new applications or hardware systems by conducting pre-deployment testing and post-deployment monitoring.
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Provide feedback to development teams regarding system performance and user experience.
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Maintain detailed records of technical issues, resolutions, and best practices for future reference.
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Prepare and update technical documentation, user manuals, and training materials.
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Communicate findings, updates, and recommendations to both technical and non-technical stakeholders effectively.
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Conduct root cause analysis for recurring issues and recommend preventative measures.
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Propose and implement process or system improvements to enhance system reliability and efficiency.
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In-depth knowledge of computer hardware, software, networking, and system integration.
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Strong debugging and analytical skills to identify and resolve system performance issues.
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Familiarity with system workflows and processes, particularly in the context of vending machine operations.
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Proficiency in diagnosing errors and implementing software or hardware updates.
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Knowledge of IoT, Raspberry Pi, Arduino, microcontrollers, website development, Postman client tool, and APIs.
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Strong problem-solving and critical-thinking abilities.
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Excellent communication skills to effectively guide and train technicians.
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Ability to collaborate and work as part of a cross-functional team.
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Time management skills to prioritize tasks and meet deadlines efficiently.
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High attention to detail and commitment to zero-error execution.
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Analytical thinking to identify systemic improvements and resolve complex issues effectively.
Technical Support Engineer
Qualifications
Objective of the Role
To ensure the smooth operation, maintenance, and enhancement of technical systems related to vending machines and provide advanced technical guidance and support to both technicians and junior team members.
Major Responsibilities
System Monitoring and Maintenance
Technical Support and Guidance
System Development and Collaboration
Documentation and Communication
Proactive Improvements
Technical Skill Set Required
Behavioural Skill Set Required
Employement Category:
Employement Type: Full timeIndustry: AutomationRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Technical Support Engineer Job In Ampup EnergyContact Details:
Company: Ampup EnergyLocation(s): Mumbai
Keyskills: client vending arduino technical support iot microcontroller website development api raspberry pi machine postman
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