Technical Support Engineer Job In Ampup Energy @ Mifm Operations

Job Description

• Job Title -Technical Support Engineer
• Qualifications - BE in IT / Computer Engineering / Electronics Engineering
• Experience - 0-1 year

Objective of the Role: To manage and ensure the smooth operations of technical systems related to vending machines

Responsibilities:      

• Understanding the flow of ensure system.      
• Guiding technicians with new installation.      
• Finding bugs in the system.      
• To monitor and maintain Instago vending machine hardware and software systems and identifying bugs or issues observed on the installed machines.       
• Providing support to technicians in the configuration of the machine.       
• Work with software developers and project support teams.       
• Install and configure computer hardware, software, networks and applications.      
• Continuously monitor and maintain systems and networks.       
• Respond to technical support calls from other staff members or technicians and communicate how to resolve issues.        Diagnose and troubleshoot system and network problems, software faults or hardware complications.       
• Support the roll-out of new applications.       
• Keep a record of issues, along with solutions, to refer to in future instances.        
• Communicate findings to technical and non-technical colleagues.

Technical Skill Set Required:      

• Good knowledge computer hardware, software, networks and applications      
• Analyzing error occurring        
• Attention to detail       
• Understanding system workflows and processes      
• Debugging and analyzing system performance

Behavioural Skill Set Required:

• Effective communication to guide technicians
• Collaboration and teamwork abilities
• Problem Solving Approach
• Work v/s Time Management
• Zero Error working approach
• Analytical thinking to identify and resolve issues efficiently

 

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