Managing work with proper quality analysis and highlighting problem areas in the process
Identifying fatal errors and non fatal errors impacting the process & take corrective/ preventive action.
Giving constructive feedback to the Executive and improving their performance by suggesting necessary action plans
Responsible for achieving quality targets and meeting deadlines
Giving suggestions and ideas on making the quality of the calls better and coaching the associates on the areas of improvement.
As a quality analyst, continuously contributing towards improvement of the quality of the team and make it consistent
Required Candidate profile:
Keyskills: call monitoring quality call quality
 We are into business since 1998. Kankei is a business process outsourcing company based in India Our services are for brands and related to their transactions and engagement with their consumers and trade customers .We are into the business since 1998.The two primary areas of work are 1. ...