Customer Service Representative - Mumbai @ K12 Techno Services

Job Description

Dear candidates,

We have a immediate openings for Customer Service Representative - Mumbai

Job brief

We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

Manage amounts of inbound and outbound calls in a timely manner.

Follow communication scripts when handling different topics.

Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call canter database in a comprehensible way

Frequently attend educational updates and training to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Requirements and skills

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal / Non-verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively.

Graduate

Regards

HR

Job Classification

Education

Contact Details:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer service Customer Handling communication skills outbound Solving Queries Leadership Skills