Deputy Manager / Officer- Operations(Enjazit)
- VFS Global
- 2 - 7 years
- Kochi/ Cochin,Kerala
- 11 months ago
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Job Description
- To Know Arabic language is mandatory
- Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:
- Document scrutiny & verification for visa processing
- Handling cash & bank related transactions if assigned
- Maintaining & recording all application data in a timely and accurate manner
- Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
- Conduct regular Audits for all processes & implement all new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
- Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits
- Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Maintain adherence to the Service Level Agreements s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOPs/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role
- Maintain high standards of ethics, integrity and compliance with corporate procedures
- Ensure that the entire process is completed within the mandated Turn Around Time
- Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Ensure no penalties are incurred and monitor , track and maintain internal errors
- Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
- Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process)
- Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLs), for all staff.
- Provide assistance to staff when needed and handle applicant/customer escalations
- Liaise with various support functions to handle team related queries.
- Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
- Manage VAC productivity and VAC security (Physical & data)Partial
- Mentor the team on a regular basis, thereby ensuring a successor is created for the position assist Manager/Unit Manager in Succession planning
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Job Classification
Industry: Travel & TourismFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: CA in CA
Doctorate: Doctorate Not Required
Contact Details:
Company: VFS Global Services Private LimitedLocation(s): Kochi/ Cochin,Kerala
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Keyskills: Saudi Visa Processing enjazit Visa Filing Arabic
Fraud Alert to job seekers!
₹ 2.5-7 Lacs P.A
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VFS Global
VFS Global is the world€™s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 908 Visa Application Centres (VACs...
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