Urgent Hiring || Voice & Accent Trainer ||
- E-Solutions
- 5 - 8 years
- Noida, Gurugram
- 12 months ago
- Email to a friend
- Report this job
Job Description
Hiring for Voice and Accent Trainer for one of the biggest brand name in in the industry.
Experience: 5 years - 8 Years
Location: Gurugram
Notice Period: Immediate - 30 days
Shifts: Rotational
Role & Responsibilities:
1. Conduct communication training batches
2. Manage internal and external stakeholders, publish updates/dashboards on periodic basis
3. Maintain training performance in terms of throughput, training feedback, timely closure of training batches
4. Control training attrition
5. Conduct TNA, conduct regular refreshers and improve performance for BQ batches
6. Building capabilities at Sr. associate and supervisor levels (upto TL & AMs)
7. Ensure documentation (training SOPs, etc.) and data are managed well
8. Collaborate with various departments in the organization
9. Drive projects at account level
10. Engage in upskilling/cross-skilling for self
11. Design & Develop content incl. simulations
Eligibility & skills:
a. Graduate from any stream
b. Comm. training & coaching exp.
c. Proficient is sounds, pronunciation, grammar (esp. functional grammar), soft skills, culture (US/UK)
d. Ability to build a connect with trainees and keep them engaged
e. Ability to motivate and resolve team grievances
f. Strong performance management skills to improve agent performance
g. Very good/excellent verbal and written communication skills
h. Good presentation skills, including preparing and delivering
i. Computer skills - Microsoft Office, Remote meeting tools (e.g. Teams, Zoom, etc.)
j. Good analytical skills
k. Should be a quick learner and adapt to changes
l. Experience: Min. 2-3 yrs of comm. training exp.
Contact:
Harpreet Singh
9667449***
ha***********h@e-***********c.com
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: E-Solutions IT Services Pvt LtdLocation(s): Noida, Gurugram
Keyskills: soft skills Voice And Accent Training Spoken English accent training Voice And Accent communication skills Interpersonal Skills
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E-Solutions
ITCONS e-Solutions Pvt. Ltd is a Recruitment Software Solutions, Staff Augmentation and consulting Company.
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