Roles and Responsibilities
1. Manage all MCPE and SDWAN related service escalations
2. Proactively monitor and intervene in all SRs / complaints
3. Ensure timely resolution of complaints
4. Manage and take timely corrective action for all logical and
configuration related issues
5. Ascertain SDWAN and MCPE configuration optimization
6. Draft and share RCA/F for all escalations and customer requests
7. Coordinate and timely follow up with respective stakeholders
8. Comply with team roster and occupancy on day to day basis
Desired Candidate Profile
1. Knowledge and configuration skills of MCPE and SDWAN Service
2. Analytical skills
3. Communication skills
4. Service and customer orientation
5.Technical expertise
6. Understanding of Telecom and Technical Products
Keyskills: MPLS/ILL Cisco Miraki CCNA Troubleshooting Cisco Viptela NOC IT Service Desk Citrix Sdwan Incident Management MPLS Network Network Support CCNP
Placewell careers. We are one of the Top recuriters for PAN India in all the major companies in INSURANCE & Hospitality. Candidates may share resumes at s.vandana@placewellcareers.com