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IT Support @ Acme Services

Home > Engineering Design / Construction

 IT Support

Job Description

Job description

Handling IT project activities assigned.

Knowledge of VPN, Windows, domain

Monitor and maintain computer systems, printers, and networks.

Manage all IT requests raised by employees.

Talk to employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

Record employee change requests and technical requirements.

Identify and communicate the problem areas based on the incoming incidents. This includes classification, taking approvals, assigning support, follow up with them until closure.

Responsible for analyzing, troubleshooting, and evaluating technology issues.

Desired Candidate Profile

Good understanding of computer systems, mobile devices, and other tech products

Familiarity with remote desktop applications and help desk software.

Ability to provide step-by-step technical help, both written and verbal.

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Engineering Design / Construction
Functional Area: Not Applicable
Role/Responsibilies: IT Support

Contact Details:

Company: Acme Services
Location(s): Mumbai

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Keyskills:   it support hardware windows vpn networking

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₹ 18 - 28 Lakh/Yr

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Acme Services

Acme Services is a 7 year old recruitment firm, who are leaders in IT Recruitment.